Last updated: May 2026

This Privacy Policy explains how TrainAI (“we”, “us”, or “our”) collects, uses, and protects your personal data when you visit trainai.ai. We are committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

 

1. Who We Are

TrainAI is an AI training provider based in the United Kingdom. Our website address is: https://trainai.ai

If you have any questions about this Privacy Policy or how we handle your data, please contact us at: info@trainai.ai

 

2. What Data We Collect

We may collect the following types of personal data:

• Name and email address (submitted via contact or consultation forms)
• Company name, job title, and team size (if provided in forms)
• IP address and browser information (collected automatically for analytics and security)
• Usage data such as pages visited, time spent on site, and referral source
• Communication preferences

 

3. How We Collect Your Data

We collect data in the following ways:

• Directly from you when you fill in a form on our website
• Automatically via cookies and tracking technologies when you browse our site
• Through third-party tools such as Google Analytics and HubSpot

 

4. How We Use Your Data

We use your personal data for the following purposes:

• To respond to enquiries and consultation requests
• To send you information about our training programmes and services (with your consent)
• To improve our website and understand how visitors use it
• To manage our customer relationships via HubSpot CRM
• To comply with legal obligations

 

5. Legal Basis for Processing

We process your personal data on the following legal bases:

• Consent — where you have given us explicit permission (e.g. subscribing to marketing emails)
• Legitimate interests — to improve our services and communicate with potential clients
• Contract — where processing is necessary to provide a service you have requested
• Legal obligation — where we are required to process data by law

 

6. Third-Party Services

We use the following third-party tools that may process your personal data:

Google Analytics

We use Google Analytics to understand how visitors interact with our website. Google Analytics collects anonymised usage data including pages visited, session duration, and device type. Data is processed by Google LLC. You can opt out via Google’s opt-out browser add-on at https://tools.google.com/dlpage/gaoptout

HubSpot

We use HubSpot to manage form submissions and customer relationships. When you submit a form on our website, your data is stored in HubSpot’s CRM. HubSpot is GDPR-compliant and acts as a data processor on our behalf. For more information, visit: https://legal.hubspot.com/privacy-policy

Stripe

Payments are processed securely by Stripe. When you make a purchase, you are redirected to Stripe’s payment platform. We do not store your payment card details. Stripe’s privacy policy is available at: https://stripe.com/gb/privacy

 

7. Cookies

Our website uses cookies to enhance your browsing experience and to collect analytics data. Cookies we use include:

• Essential cookies — required for the website to function correctly
• Analytics cookies — used by Google Analytics to track usage (with your consent)
• Marketing cookies — used by HubSpot to track form interactions (with your consent)

You can manage your cookie preferences at any time via the cookie banner on our website, or through your browser settings.

 

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy. Specifically:

• Form submissions and enquiries are retained for up to 3 years
• Analytics data is retained in accordance with Google’s data retention settings
• Marketing contact records are retained until you unsubscribe or request deletion

 

9. Your Rights Under UK GDPR

As a data subject, you have the following rights:

• The right to access the personal data we hold about you
• The right to rectification if your data is inaccurate or incomplete
• The right to erasure (“right to be forgotten”)
• The right to restrict or object to processing
• The right to data portability
• The right to withdraw consent at any time

To exercise any of these rights, please contact us at: hello@trainai.ai. We will respond within 30 days.

 

10. Data Security

We take the security of your data seriously. Our website uses SSL encryption (HTTPS), and access to personal data is restricted to authorised personnel only. Our third-party providers (Google, HubSpot, Stripe) maintain their own robust security standards.

 

11. International Transfers

Some of our third-party providers (such as Google and HubSpot) may process data outside of the UK. Where this occurs, we ensure that appropriate safeguards are in place in accordance with UK GDPR, including Standard Contractual Clauses where applicable.

 

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date at the top. We encourage you to review this page periodically.

 

13. Contact & Complaints

If you have any concerns about how we handle your data, please contact us at: info@trainai.ai

You also have the right to lodge a complaint with the UK’s data protection authority, the Information Commissioner’s Office (ICO):

• Website: https://ico.org.uk
• Helpline: 0303 123 1113